Published in Crisis

On Wednesday morning, Microsoft introduced Tay, an experimental online chatbot designed to converse with humans and learn from their responses.

The internet being what it is, it didn’t take long for things to go horribly wrong. Within a matter of hours, trolls had the bot spouting outrageously racist and inappropriate comments, much to the amusement of the online community. Microsoft was eventually forced to shut Tay down and delete her offensive tweets, claiming she needed some “adjustments”. We used Visibrain to find out what people had to say.

Published in Crisis

Missguided is on our crisis radar this week after having experienced some embarrassing technical difficulties. The fashion brand’s website crashed catastrophically on Monday during a one-day-only sale, leaving many unable to make purchases.

Fans were understandably furious, and we used the Visibrain media monitoring platform to take a look at how the crisis unfurled and how the brand handled the situation.

Published in Crisis

Last weekend was “Clean for the Queen”, Keep Britain Tidy’s three-day initiative to clear up litter across the country. The campaign encouraged local communities to clean up the streets in preparation for the Queen’s 90th birthday celebrations in June. Unsurprisingly, many were distinctly unimpressed by the message, which has been called “patronizing” and “cringeworthy”.