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12/02/2026
Sophie von Mensenkampff
Content Manager
In today’s media environment, brand reputation is shaped in real time. Campaigns no longer unfold over months, they are judged, reframed, and amplified within hours across social platforms.
For communications teams, this creates a paradox: the same mechanisms that can trigger a reputational crisis can also generate unprecedented visibility. The challenge is not simply avoiding controversy, but understanding what to do when public scrutiny accelerates.
Seven months after American Eagle launched its “Great Jeans” campaign in July 2025, the brand is still benefiting from the attention it generated. On 9 February 2026, actress Sydney Sweeney joined company leadership to ring the New York Stock Exchange opening bell, a symbolic moment that signalled how a campaign once debated online has since been reframed as a commercial success story.
This makes American Eagle a useful case study in how a reputational flashpoint can evolve into measurable growth, and why that outcome is far from guaranteed.
Originally conceived as a summer denim campaign, “Sydney Sweeney Has Great Jeans” relied on wordplay and celebrity influence to capture attention. Instead, it sparked widespread online discussion, critique, and reinterpretation.
What followed was not a typical campaign lifecycle. The conversation moved beyond fashion marketing into broader cultural commentary, dramatically extending the campaign’s reach and visibility.
Rather than fading after its initial launch window, the campaign remained part of the public discourse for months culminating in the February 2026 NYSE appearance that effectively marked its transition from controversial launch to business milestone.
Social listening analysis shows just how concentrated that attention was:


This is a textbook example of what can be described as attention compression, where a brand experiences a year’s worth of visibility in a matter of weeks.
Unlike sustained brand-building campaigns, this type of spike is driven by reaction dynamics: sharing, debate, commentary, and media pickup all acting as multipliers.
The Conversation Expanded Beyond the Brand.
The campaign became a cultural talking point, meaning audiences — not just marketers — carried the message forward.
The Brand Maintained Continuity.
American Eagle did not attempt to abruptly pivot or withdraw, allowing the conversation cycle to play out while maintaining product visibility.
Awareness Converted Into Commercial Interest
Heightened attention drove curiosity, search activity, and new audience exposure, demonstrating how polarising campaigns can expand reach beyond core consumers.

However, this type of outcome should not be mistaken for a replicable formula.
There is a thin line between generating conversation and triggering sustained backlash or boycott. Once a campaign enters the cultural arena, brands lose a degree of control over how their message is framed, politicised, or amplified.
Any organisation experiencing this level of exposure must move into heightened vigilance:
In high-velocity media cycles, a second misstep can undo the gains of the first.
While the campaign delivered a significant spike in awareness, controversy is not, and cannot be, a long-term brand strategy.
Attention spikes create recognition, not loyalty. Without sustained investment in brand positioning, product value, and customer relationships, visibility risks becoming transient.
To convert a viral moment into durable equity, brands must shift from:
earning attention → to earning trust.
That requires follow-through campaigns, consistent storytelling, and experiences that reinforce why audiences should stay engaged once the debate fades.
American Eagle’s trajectory reflects a broader shift in PR. Communications teams are no longer managing isolated crises; they are navigating an ecosystem where risk, relevance, and growth are increasingly intertwined.
The objective is not to provoke controversy, but to be equipped, through data, to understand when unexpected attention can be stabilised and channelled into long-term value.
Handled carefully, moments of friction can unlock reach that traditional campaigns struggle to achieve. Mishandled, they can erode trust just as quickly.
The differentiator is not the controversy itself, but how well the brand is prepared to manage what follows.
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